Logging
Configure ticket event logging to track all ticket activity in a dedicated channel. Monitor ticket creation, claims, closures, and membership changes for complete visibility into your support workflow.
Log channel
Select which channel logging messages should appear. All enabled ticket events will be sent to this channel.
How it works:
- Choose any text channel in your server from the dropdown
- All logged events for this subject will be sent to the selected channel
- Different subjects can log to different channels for better organization
- Logging messages include relevant details like user, ticket ID, and timestamp
Benefits:
- Centralized tracking of all ticket activity
- Easy audit trail for staff supervision
- Monitor support team performance
- Identify patterns in ticket volume and usage
Use cases:
- Create a dedicated "ticket-logs" channel for staff-only visibility
- Use separate log channels for different ticket subjects
- Archive logs for compliance or review purposes
- Monitor ticket activity in real-time
Event Logging
Choose which ticket events to log. Enable only the events you need to track for your server.
Log tickets created
Send a message every time a new ticket is created on your server.
Benefits:
- Track ticket volume and creation patterns
- Monitor which users are creating tickets
- Identify peak support times
Log tickets claimed
Send a message every time a ticket is claimed by a support member.
Benefits:
- Monitor which staff members are handling tickets
- Track claim response times
- Ensure tickets are being assigned appropriately
Log tickets closed
Send a message every time a ticket is closed on your server.
Benefits:
- Track resolution rates and closure patterns
- Monitor ticket lifecycle completion
- Verify tickets are being properly closed
Log ticket subject changes
Send a message every time a ticket gets its subject changed.
Benefits:
- Track when tickets are re-categorized
- Monitor subject assignment accuracy
- Identify if tickets are frequently miscategorized
Log ticket member additions
Send a message every time a member is added to a ticket.
Benefits:
- Track when additional staff or users are brought into tickets
- Monitor collaboration on complex issues
- Audit access to private ticket conversations
Log ticket member removals
Send a message every time a member is removed from a ticket.
Benefits:
- Track when users lose access to tickets
- Monitor membership changes for security
- Audit ticket access control
Log Appearance
Rainbow colors 🌈
All log messages will come in different colors for visual variety.
When enabled, each log message will use a different color for its embed, making it easier to visually distinguish between different events at a glance.